Customer Testimonials

Welcome to the Loch Ness Ferry Company Clothing website - bringing the great outdoors to you!

Please feel free to contact us with any comments you have regarding the site, the service, or the products once you have tried and tested them !! Over the coming weeks and months we will be adding more products, information on the Loch Ness area to ensure you enjoy your visit, interesting facts and images about the world famous Nessie, news on forthcoming events and feedback from customers.

If there is anything else you would like to see here please do let us know, by emailing us at
[email protected]


Hi Stephanie. Received pants today and would like to thank you for excellent service you have provided and look forward to using your company again. Its nice to see a family firm go that extra in providing a service that will be remembered. Lee - February 2021

Thank you so much thats all incredible! If you could also pass on my thanks to James as well! Apologies to him for not directly thanking him. Youve all been incredible! I gotta say the service has been incredible! Superb in ways I couldnt even say. Absolutely brilliant. Mike - February 2021

Just wanted to say a quick thank you to James and the team at Loch Ness Ferry Company. Ordered two Keela jackets, one in stock with them, one with the supplier. Both delivered together in super quick time. The level of customer service I recieved was frankly fantastic, among the best I've had anywhere online. The LNFC is now my first port of call for outdoor clothing. Garry - January 2021

"The revised order for the Terra Pack Pants has arrived safely ahead of the projected timeframe! I am delighted with them - and actually prefer the colour to the original order. The fit is perfect. I am extremely impressed with the service and approach to customer's needs from your company and will be very confident in the future to using you when sourcing outdoor clothing. Thank you for your personal attention to meeting this order - it is hugely appreciated." - Tony Nicholl - April 2017

"The Green 14 jacket is just wonderful thank you so very much for the excellent service. My sister had one in her handbag and I was so impressed but the price was a little high so I looked for a sale one and this is just brilliant. When I use it it will bring back memories of your great service and I will be happy and dry!" - Catherine Dunn - April 2017

"I would like to thank you and in particular Leanne, who I have corresponded with, for the excellent customer service and prompt deliver of the jacket I ordered." - Carol Williams - April 2016

"I'd take the pleasure in saying you was very informative and quick speedy service all round great company" Matthew Terry - April 2016

"I'm delighted with my Keela jacket received this morning. It's an excellent product , lightweight , well-designed and made , and warm as toast !! Thanks also for your excellent service including the trouble you took over my sizing issue - it fits perfectly." John Simester - October 2015

"Thanks for the items which I received 1hour ago, we are very pleased with the keela items and the service provided by you." Michael Hardwick - April 2015

"Just to say that the red Keela Kintyre jacket arrived safely this morning. The Labradors approve of their owner's restored smartness. Many thanks for all the trouble you have taken. Best wishes." Leslie Hardwick - March 2015

" Just a note to thank you for dealing with my order so promptly. My Montane Prism Jacket was delivered in only two days, which is remarkable for this far flung part of SW Ireland! The jacket is just what I wanted, and as usual with Montane products of excellent quality. It is especially appreciated since I tried, and was unable to order it via two companies on Amazon. One of the companies even accepted the order and said it had been despatched, only later to inform me that they couldn't send it "due to an error with our stocks"! So it was fortuitous that I searched the internet further and came across your company. Thank you also for the added bonus of offering 5% off my next purchase from you; I may take you up on the offer after such good service! Best wishes - Jim Mills Jan 2015

" Hi, thank you very much for prompt delivery. I am very pleased with my Keela fleece and as important the price. Could have paid �20 more through everybodys first choice - Amazon. Would certainly look to your web site in the future and would appreciate contact of any promotional deals that you might run. Kind regards, William Dec 2014

" Hi, I'd like to let you know how delighted I am with the Keela Quantum Jacket that I recently purchased from you, a great product and excellent service. Regards, Vince Whittle sept 2014

" Just to say thank you the Keela Peru trousers have arrived and do fit I'm grateful & impressed! Linda July 2014

" I have bought several items from you in the past and I am very pleased and always recommend you. Nige May 2014

" It has been an a real pleasure for me to buy at Your Online Shop with all the personal help you offered! Thank You!".Carolus, Dec 2013

" Wow. It's a long time since I've come across this level of customer service! Thank you very much for all your trouble". Peter, Nov 2013

" I shall make sure I recommend you both for your prices but mostly for your quality of service and customer interaction as its been painless dealing with you, so thank you again. I will more than likely return to you for future Keela products". Ben, Nov 2013

" Just to let you know the Montane Extreme Mitts arrived today and medium size is just right. Do you have/ know of any websites where I can leave feedback about your firms excellent first class service and communication? Thanks for everything" David, April 2013

"Excellent service, thanks for the reply, will recommend your goodselves to friends and family. Like the look of the Montane T shirt (worn one on the previous crossing) and found it faultless. Thanks for the input regarding base layers, much appreciated. cheers and thanks again"
Paul, Feb 2012

"Just a note to say very many thanks for the prompt service, trousers arrived today and fit perfectly. In fact just in time to be used at the weekend. What more can be asked; a brilliant customer service".
Drew, Jan 2012

"Hi, really happy with the item and the prompt service, many thanks".
Rowan, Jan 2012

"Just to let you know that we have received our three jackets and are very pleased with them. Many thanks for all your helpand great service from you as ever."
Janet & Paul, Dec 2011

"Thank you very much for your helpful e-mail and the very prompt delivery of the items ordered. It is good to support smaller businesses when they provide such good service."
Mr Ede, Nov 2011

"I returned a jacket to you on Monday morning, for a larger size, which I recieved today, Wednesday. All that I can say is that that is truly truly
amazing service especially to this part of the country. Your service is without doubt the best I have come across, many thanks and I will deal with you again."
Mr Mackenzie, Oct 2011

"Received the jacket on Monday. It is a perfect fit and I am very pleased with it. Thankyou for all your kind help and information you gave me, and thankyou for the discount and the discount vouchers. I will spread the good word about your service. Best wishes,"
Keith, Sep 2011

"Hi! Thank you very much for your good services."
Thomas, Aug 2011

"Hello Stephanie,Thanks for your e-mail and good wishes.I would be very happy for you to use my e-mail as a customer testimonial in whatever way is suitable to you . I will certainly recommend you to every potential customer as a company that is efficient, helpful, with competitive pricing and excellent value for money.Best wishes for a prosperous season ahead" Christine, June 2011

"Your service is first class and it has been a pleasure to be one of your customers.Thank you very much for being so helpful. Best wishes"
June 2011

"Just to confirm we now have the jacket and it fits beautifully. Thank you for your help."
Elaine, Jan 2011

"I very much appreciate the personal and attentive communication from you and I am indeed very impressed by your service. I know from my job that problems do indeed arise despite all we do to mitigate– and it is how we deal with issues that arrive that is important – I can say that you and your company have dealt with matters with great aplomb !! Many thanks and I will have know hesitation in recommending your company to others."
Mr Cunningham, Dec 2010

"Hello, I'm Orie Yoshida. I've e-mailed you to say thank you. The purchase arrived safely on Dec. 22.It was my first time to do oversea-purchase, but everything went well. Thank you. I will do visit your shop again!"
Mr Yoshida, Dec 2010

"I ordered a couple of Montane products from the Loch Ness Ferry Company over the weekend and they have truly under-promised and over-delivered. I had never heard of them before, but the prices were competitive and the fact that they alleged to be a family-run business appealed to me, so I went for it and ordered. My purchases arrived in 1-2 working days and everything exceeded my expectations. Truly excellent." Jules Dec 2010

"In a world where customer service is often put on the back burner, I cannot thank you enough for the way you dealt with the matter. I have been a fan of Montane for some years and this is the first time I have ever had an item which was not up to their usual standard. It is very pleasing ( and rare) that when something is wrong it is fixed without any quibbles or buck passing. I shall have no hesitation recommending your company to my friends for value and good, old fashioned customer service."
Julian Dec 2010

"Dear Malcom, everything is fine. Thanks a lot! The service and the jacket is very nice. See you again!"
Mr Smith, Dec 2010

"Jacket received in good condition and is the correct size. I'm very pleased
with the item, very pleased with the service, very impressed with the speed
of delivery. Many thanks."D. Kenihan Dec 2010

"I live in Japan. The Loch Ness Ferry Company Clothing company shopped for the first time as for me this time. I bought Jacket of Montane for me and bought Jacket and Trousers of Keela for the daughter. Because what bought this time was a sale price, I think that I was able to do a very good shopping. After that, the correspondence of the shop was also very good.I am pleased with the thing that it was possible to meet a good shop."
Mr Kiyonaga, July 2010

"I would just like to say Thanks for the great service. Placed the order on the 14th April and was sent an e-mail on the 15th to say my order had been dispatched. Received it the following day. Thanks again." 
Kevin, April 2010

 "What can I say!!!
Thank you very much my husband is highly delighted with his new top and your 1ST CLASS SERVICE!!!! " 
Mrs Baker, April 2010 

"By the way chaps, thanks for a superb service - jacket is excellent and pen is too!"
Martyn, April 2010

"Fantastic service - just wanted to give you some feedback. I do a lot of internet shopping and your overall service is exemplary. Thank you very much - more than happy with my  jacket and will definitely use you again. "
Tony, March 2010

"A whole-hearted thank you!
You will be pleased to learn that my Montane Anti-freeze jacket arrived this morning (Saturday 6th) in good condition. Dispatching the jacket Next-Day delivery was the "extra mile" and I really appreciate it, even though I was likely to receive it by regular post.
I am most impressed with your quality of service and your "personal touch" which I believe lends you a certain X-factor when communicating. Long may you be able to afford the time to continue with business this way.
I shall indeed be recommending to all my outdoors comrades that they take a look at your website when considering their next kit list. I have a number of adventure lovers with whom I keep occasional contact through Facebook. I shall be posting my appreciation and recommending your business there. "
Russ, March 2010 

" I just want to say thank you so much for your great service and for helping with the small online ordering problem. Will definitely do more shopping with Lochnessferrycompanyclothing, and recommend you to my friends... "
Jimmy, March 2010 

"Thanks for the great service ... looking forward to ordering again and will recommend friends to you as well. "
Euan, March 2010

"Thank you once again for your excellent customer absolute breath of fresh air!!! "
Steve, February 2010